Mobile Core — Prototype Dashboard

In progress

Gus CX Escalation

Escalation flow from Gus AI chat to human support channels — chat, phone, and email. Covers re-engagement patterns for users who leave an active chat session.

Updated Apr 22, 2026

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Chat — notifications off

Re-engagement via in-app banner only. "Enable notifications" prompt.

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Chat — notifications on

Re-engagement via OS push notification + in-app banner. "You'll be notified" prompt.

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Path A — Priority call

Help drawer → intent capture → contact options with "Call now" button → security code screen.

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Path B — Callback

Help drawer → intent capture → contact options with wait time → phone number form → success.

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✉️

Navigates to native form with topic, subject, description, and success state.

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April — financial user

Profile variant showing Tax optimization support entry point for April users.

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Premium — dedicated advisor

Gus zero state with "Contact your dedicated advisor" pill → priority support sheet → security code.

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In progress

Version Control

Version control flow for mobile — managing document versions natively on iOS.

Updated Apr 22, 2026

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Version control flow

Mobile version control flow prototype.

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